{"id":5799,"date":"2017-05-26T09:55:46","date_gmt":"2017-05-26T02:55:46","guid":{"rendered":"https:\/\/news.appota.com\/?p=5799"},"modified":"2021-04-13T16:44:42","modified_gmt":"2021-04-13T09:44:42","slug":"xay-dung-niem-tin-cua-khach-hang-cach-nao-de-lam-duoc","status":"publish","type":"post","link":"https:\/\/news.appota.com\/vi\/xay-dung-niem-tin-cua-khach-hang-cach-nao-de-lam-duoc\/","title":{"rendered":"X\u00e2y d\u1ef1ng ni\u1ec1m tin c\u1ee7a kh\u00e1ch h\u00e0ng: C\u00e1ch n\u00e0o \u0111\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c?"},"content":{"rendered":"

Mu\u1ed1n kh\u00e1ch h\u00e0ng \u0111\u1ebfn v\u1edbi b\u1ea1n, tr\u01b0\u1edbc h\u1ebft b\u1ea1n ph\u1ea3i x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c “l\u00f2ng tin” l\u00e2u b\u1ec1n. \u0110\u00f3 kh\u00f4ng ph\u1ea3i l\u00e0 nh\u1eefng m\u00e1nh l\u01b0\u1edbi hay qu\u1ea3ng c\u00e1o r\u1ed7ng tu\u1ebfch m\u00e0 \u0111\u00f3 l\u00e0 s\u1ef1 ch\u00e2n th\u00e0nh trong th\u1eddi gian d\u00e0i.<\/p>\n

<\/p>\n

L\u00e0m th\u1ebf n\u00e0o b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c\u00a0l\u00f2ng tin v\u1edbi kh\u00e1ch h\u00e0ng<\/strong> c\u1ee7a b\u1ea1n \u0111\u00e2y?<\/p>\n

N\u00e2ng cao kh\u1ea3 n\u0103ng b\u1ea3o m\u1eadt c\u1ee7a b\u1ea1n<\/h2>\n

Tr\u01b0\u1edbc ti\u00ean, h\u00e3y \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u1ea3m th\u1ea5y an to\u00e0n khi h\u1ecd \u0111\u1ebfn mua h\u00e0ng c\u1ee7a b\u1ea1n. Ngay c\u1ea3 khi b\u1ea1n kh\u00f4ng b\u00e1n s\u1ea3n ph\u1ea9m th\u00f4ng qua c\u00e1c trang th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed, kh\u00e1ch h\u00e0ng v\u1eabn s\u1ebd truy c\u1eadp v\u00e0o trang web c\u1ee7a b\u1ea1n, v\u00e0 m\u1ee9c \u0111\u1ed9 an to\u00e0n m\u00e0 h\u1ecd c\u1ea3m th\u1ea5y t\u1ea1i \u0111\u00e2y c\u00f3 th\u1ec3 \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c c\u1ea3i thi\u1ec7n s\u1ef1 tin t\u01b0\u1edfng v\u00e0o th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n

\"xay-dung-niem-tin-cua-khach-hang-cach-nao-de-lam-duoc<\/a><\/p>\n

V\u00ed d\u1ee5: N\u1ebfu b\u1ea1n c\u1ee9 \u201cb\u1ecf bom th\u01b0\u201d (spam) qu\u1ea3ng c\u00e1o ho\u1eb7c t\u1ea1o ra m\u1ed9t quy tr\u00ecnh thanh to\u00e1n ph\u1ee9c t\u1ea1p v\u00e0 kh\u00f3 hi\u1ec3u, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 nghi ng\u1edd r\u1eb1ng n\u1ec1n t\u1ea3ng c\u1ee7a b\u1ea1n kh\u00f4ng an to\u00e0n. Ch\u00ednh v\u00ec th\u1ebf, b\u1ea1n n\u00ean t\u0103ng c\u01b0\u1eddng h\u1ec7 th\u1ed1ng b\u1ea3o m\u1eadt c\u1ee7a m\u00ecnh v\u1edbi c\u01a1 ch\u1ebf b\u1ea3o v\u1ec7 SSL c\u01a1 b\u1ea3n; s\u1eed d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n \u0111\u00e1ng tin c\u1eady; v\u00e0 hi\u1ec3n th\u1ecb r\u00f5 c\u00e1c d\u1ea5u ch\u1ee9ng nh\u1eadn b\u1ea3o \u0111\u1ea3m m\u00e0 b\u1ea1n \u0111\u00e3 \u0111\u01b0\u1ee3c nh\u1eadn.<\/p>\n

\u0110\u1ec3 ng\u01b0\u1eddi d\u00f9ng th\u1ea5y b\u1ea1n nhi\u1ec1u v\u00e0 d\u1ec5 d\u00e0ng h\u01a1n<\/h2>\n

C\u00e1c ho\u1ea1t \u0111\u1ed9ng tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n theo nhi\u1ec1u c\u00e1ch. B\u1ea1n s\u1ebd th\u1ea5y th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a m\u00ecnh \u0111\u01b0\u1ee3c nhi\u1ec1u ng\u01b0\u1eddi bi\u1ebft \u0111\u1ebfn h\u01a1n, thu h\u00fat nhi\u1ec1u ng\u01b0\u1eddi theo d\u00f5i (followers) h\u01a1n v\u00e0 d\u1ea7n d\u00e0 b\u1ea1n th\u1ea5y r\u1eb1ng nh\u1eefng ng\u01b0\u1eddi n\u00e0y s\u1ebd c\u00f3 th\u00eam thi\u1ec7n c\u1ea3m v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n. C\u00e0ng qu\u1ea3ng b\u00e1 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a m\u00ecnh c\u00e0ng l\u00e2u, b\u1ea1n c\u00e0ng nhanh ch\u00f3ng x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c s\u1ef1 tin t\u01b0\u1edfng.<\/p>\n

M\u1ed9t trong nh\u1eefng \u0111i\u1ec3m m\u1ea1nh c\u1ee7a vi\u1ec7c x\u00e2y d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u qua m\u1ea1ng x\u00e3 h\u1ed9i l\u00e0 s\u1ef1 linh ho\u1ea1t: b\u1ea1n c\u00f3 th\u1ec3 cung c\u1ea5p n\u1ed9i dung t\u1eeb website, t\u01b0\u01a1ng t\u00e1c v\u1edbi ng\u01b0\u1eddi d\u00f9ng m\u1edbi v\u00e0 c\u0169, \u0111\u0103ng h\u00ecnh \u1ea3nh & video, ho\u1eb7c c\u1eadp nh\u1eadt tin t\u1ee9c v\u00e0 th\u00f4ng tin cho kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u quan tr\u1ecdng \u1edf \u0111\u00e2y l\u00e0 ph\u1ea3i lu\u00f4n \u1edf th\u1ebf ch\u1ee7 \u0111\u1ed9ng, v\u00e0 ho\u1ea1t \u0111\u1ed9ng li\u00ean t\u1ee5c.<\/p>\n

V\u1edbi kh\u00e1ch h\u00e0ng h\u00e3y “h\u1ee9a \u00edt l\u00e0m nhi\u1ec1u”<\/h2>\n

Ni\u1ec1m tin c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng ng\u00e0y nay kh\u00f4ng c\u00f2n cao nh\u01b0 x\u01b0a, v\u1edbi m\u1ed9t l\u00fd do l\u00e0 kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u1ecd d\u1ec5 b\u1ecb l\u1eeba d\u1ed1i h\u01a1n. B\u1ea5t c\u1ee9 l\u00fac n\u00e0o kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y b\u1ecb m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u l\u1eeba d\u1ed1i, h\u1ecd s\u1ebd chia tay v\u1edbi th\u01b0\u01a1ng hi\u1ec7u \u0111\u00f3 ngay v\u00e0 lu\u00f4n.<\/p>\n

\"<\/a><\/p>\n

Do \u0111\u00f3, t\u1ed1t nh\u1ea5t l\u00e0 b\u1ea1n n\u00ean h\u01b0\u1edbng \u0111\u1ebfn vi\u1ec7c \u201ch\u1ee9a \u00edt, l\u00e0m nhi\u1ec1u\u201d. N\u1ebfu b\u1ea1n m\u1ea5t 1 tu\u1ea7n cho kh\u00e2u v\u1eadn chuy\u1ec3n h\u00e0ng ho\u00e1 \u0111\u1ebfn tay kh\u00e1ch h\u00e0ng, h\u00e3y n\u00f3i v\u1edbi h\u1ecd r\u1eb1ng ph\u1ea3i m\u1ea5t \u0111\u1ebfn 2 tu\u1ea7n. N\u1ebfu m\u1ed9t s\u1ea3n ph\u1ea9m c\u00f3 v\u00f2ng \u0111\u1eddi 10 n\u0103m, h\u00e3y cam k\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng r\u1eb1ng s\u1ea3n ph\u1ea9m \u0111\u00f3 \u0111\u01b0\u1ee3c b\u1ea3o h\u00e0nh 8 n\u0103m. B\u1eb1ng c\u00e1ch \u0111\u00f3, b\u1ea1n s\u1ebd kh\u00f4ng bao gi\u1edd l\u00e2m v\u00e0o nguy c\u01a1 ph\u00e1 v\u1ee1 l\u1eddi h\u1ee9a v\u1edbi kh\u00e1c h\u00e0ng (\u00edt nh\u1ea5t l\u00e0 kh\u00f4ng ph\u1ea3i v\u1edbi \u0111a s\u1ed1 kh\u00e1ch h\u00e0ng).<\/p>\n

Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c l\u00f2ng tin<\/h2>\n

S\u1ef1 tin t\u01b0\u1edfng s\u1ebd b\u1ecb th\u1eed th\u00e1ch m\u1ed7i khi kh\u00e1ch h\u00e0ng g\u1eb7p ph\u1ea3i v\u1ea5n \u0111\u1ec1 g\u00ec \u0111\u00f3. N\u1ebfu h\u1ecd nh\u1eadn \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m h\u1eadu m\u00e3i nhanh ch\u00f3ng, h\u1eefu \u00edch v\u00e0 \u0111\u00e1ng nh\u1edb, h\u1ecd s\u1ebd ngh\u0129 \u0111\u1ebfn b\u1ea1n nh\u01b0 l\u00e0 m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u \u0111\u00e1ng tin c\u1eady.<\/p>\n

Nh\u01b0ng n\u1ebfu b\u1ea1n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qu\u00e1 k\u00e9m, b\u1ea1n s\u1ebd m\u1ea5t kh\u00e1ch h\u00e0ng m\u00e3i m\u00e3i v\u00e0 danh ti\u1ebfng c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u b\u1ecb \u1ea3nh h\u01b0\u1edfng. B\u1ea5t c\u1ee9 khi n\u00e0o b\u1ea1n c\u00f3 th\u1ec3, h\u00e3y d\u1ed3n h\u1ebft s\u1ee9c cho kh\u00e2u ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. \u0110\u1eebng ch\u1ec9 ch\u00fa t\u00e2m v\u00e0o vi\u1ec7c chi ti\u00eau l\u00e0m sao cho hi\u1ec7u qu\u1ea3, thay v\u00e0o \u0111\u00f3 h\u00e3y \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c l\u1eafng nghe v\u00e0 \u0111\u00e1nh gi\u00e1 cao, v\u00e0 s\u1eb5n s\u00e0ng l\u00e0m m\u1ecdi th\u1ee9 \u0111\u1ec3 l\u00e0m cho kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u1ea1nh ph\u00fac.<\/p>\n

Khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean x\u00e2y d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u<\/h2>\n

\u0110i\u1ec1u n\u00e0y gi\u00fap th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n tr\u1edf n\u00ean ri\u00eang bi\u1ec7t h\u01a1n. \u0110\u1eebng s\u1eed d\u1ee5ng nh\u1eefng k\u1ecbch b\u1ea3n v\u00e0 c\u00f4ng th\u1ee9c quen thu\u1ed9c; thay v\u00e0o \u0111\u00f3, h\u00e3y khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n ph\u00e1t bi\u1ec3u ch\u00e2n th\u00e0nh v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng nh\u1eefng t\u00ecnh c\u1ea3m th\u1eadt s\u1ef1.<\/p>\n

\"xay-dung-niem-tin-cua-khach-hang-cach-nao-de-lam-duoc<\/a><\/p>\n

S\u1ef1 thay \u0111\u1ed5i nh\u1ecf n\u00e0y s\u1ebd l\u00e0m cho th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n c\u00f3 \u201cch\u1ea5t ng\u01b0\u1eddi\u201d h\u01a1n, v\u00e0 c\u00f3 th\u1ec3 khi\u1ebfn cho kh\u00e1ch h\u00e0ng c\u00f3 \u1ea5n t\u01b0\u1ee3ng m\u1ea1nh m\u1ebd h\u01a1n.<\/p>\n

N\u00f3i chuy\u1ec7n th\u1eadt nhi\u1ec1u v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n<\/h2>\n

\u0110\u1eebng bao gi\u1edd \u0111\u1ec3 kh\u00e1ch h\u00e0ng m\u00f9 m\u1edd th\u00f4ng tin, v\u00e0 t\u1ed1t nh\u1ea5t h\u00e3y n\u00f3i chuy\u1ec7n th\u1eadt nhi\u1ec1u v\u1edbi kh\u00e1ch h\u00e0ng. H\u00e3y c\u1edfi m\u1edf v\u00e0 minh b\u1ea1ch v\u1ec1 c\u00e1c m\u1ee5c ti\u00eau v\u00e0 quy tr\u00ecnh c\u1ee7a b\u1ea1n, v\u00e0 n\u1ebfu c\u00f3 s\u1ef1 c\u1ed1, h\u00e3y ch\u1ee7 \u0111\u1ed9ng th\u1eeba nh\u1eadn l\u1ed7i sai. N\u1ebfu kh\u00e1ch h\u00e0ng ph\u00e1t hi\u1ec7n b\u1ea1n c\u1ed1 t\u00ecnh gi\u1ea5u gi\u1ebfm chi ti\u1ebft n\u00e0o \u0111\u00f3 ho\u1eb7c b\u1ecf l\u01a1 qu\u00e1 tr\u00ecnh giao ti\u1ebfp, ni\u1ec1m tin m\u00e0 b\u1ea1n \u0111\u00e3 c\u1ed1 x\u00e2y d\u1ef1ng v\u1edbi kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 s\u1ebd b\u1ecb s\u1ee5p \u0111\u1ed5.<\/p>\n

S\u1eb5n s\u00e0ng hi\u1ec7n h\u1eefu v\u00e0 tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng \u0111\u1ec3 x\u00e2y d\u1ef1ng l\u00f2ng tin<\/h2>\n

\u0110i\u1ec1u quan tr\u1ecdng l\u00e0 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n ph\u1ea3i lu\u00f4n lu\u00f4n hi\u1ec7n h\u1eefu khi c\u00f3 ng\u01b0\u1eddi c\u1ea7n. Tr\u00ean trang web c\u1ee7a b\u1ea1n, vi\u1ec7c lu\u00f4n hi\u1ec3n th\u1ecb s\u1ed1 \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c chatbox s\u1ebd l\u00e0m t\u0103ng t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i (conversion rate), v\u00ec kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i h\u01a1n khi bi\u1ebft r\u1eb1ng h\u1ecd c\u00f3 th\u1ec3 n\u00f3i chuy\u1ec7n v\u1edbi c\u00f4ng ty c\u1ee7a b\u1ea1n v\u00e0o b\u1ea5t k\u1ef3 l\u00fac n\u00e0o h\u1ecd mu\u1ed1n.<\/p>\n

\"xay-dung-niem-tin-cua-khach-hang-cach-nao-de-lam-duoc<\/a><\/p>\n

M\u1eb7t kh\u00e1c, h\u00e3y \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng lu\u00f4n c\u00f3 nhi\u1ec1u l\u1ef1a ch\u1ecdn \u0111\u1ec3 li\u00ean l\u1ea1c.<\/p>\n

X\u00e2y d\u1ef1ng ni\u1ec1m tin\u00a0c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong> v\u00e0o th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n kh\u00f4ng h\u1ec1 \u0111\u01a1n gi\u1ea3n, m\u1ed9t s\u1edbm m\u1ed9t ch\u1ed1c m\u00e0 c\u1ea7n ph\u1ea3i c\u00f3 th\u1eddi gian, s\u1ef1 t\u1eadn t\u00e2m h\u1ebft l\u00f2ng v\u00e0 c\u1ea3 ch\u00e2n th\u00e0nh. H\u00e3y v\u1eadn d\u1ee5ng ngay t\u1eeb b\u00e2y gi\u1edd \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c “l\u00f2ng tin” qu\u00fd gi\u00e1 \u0111\u00f3 nh\u00e9.<\/p>\n","protected":false},"excerpt":{"rendered":"

Mu\u1ed1n kh\u00e1ch h\u00e0ng \u0111\u1ebfn v\u1edbi b\u1ea1n, tr\u01b0\u1edbc h\u1ebft b\u1ea1n ph\u1ea3i x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c “l\u00f2ng tin” l\u00e2u b\u1ec1n. \u0110\u00f3 kh\u00f4ng ph\u1ea3i l\u00e0 nh\u1eefng m\u00e1nh l\u01b0\u1edbi hay qu\u1ea3ng c\u00e1o r\u1ed7ng tu\u1ebfch m\u00e0 \u0111\u00f3 l\u00e0 s\u1ef1 ch\u00e2n th\u00e0nh trong th\u1eddi gian d\u00e0i.<\/p>\n","protected":false},"author":10,"featured_media":5804,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[887],"tags":[],"yoast_head":"\nX\u00e2y d\u1ef1ng ni\u1ec1m tin c\u1ee7a kh\u00e1ch h\u00e0ng: C\u00e1ch n\u00e0o \u0111\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c?<\/title>\n<meta name=\"description\" content=\"Mu\u1ed1n kh\u00e1ch h\u00e0ng \u0111\u1ebfn v\u1edbi b\u1ea1n, tr\u01b0\u1edbc h\u1ebft b\u1ea1n ph\u1ea3i x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c "l\u00f2ng tin" l\u00e2u b\u1ec1n. \u0110\u00f3 kh\u00f4ng 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