{"id":4745,"date":"2016-08-02T09:58:49","date_gmt":"2016-08-02T02:58:49","guid":{"rendered":"http:\/\/news.appota.com\/?p=4745"},"modified":"2021-04-14T09:23:37","modified_gmt":"2021-04-14T02:23:37","slug":"khai-niem-trai-nghiem-nguoi-dung-user-experience","status":"publish","type":"post","link":"https:\/\/news.appota.com\/en_US\/khai-niem-trai-nghiem-nguoi-dung-user-experience\/","title":{"rendered":"Kh\u00e1i ni\u1ec7m tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng User experience"},"content":{"rendered":"<p style=\"text-align: justify;\">Ch\u1eafc b\u1ea1n \u0111\u00e3 t\u1eebng nghe \u0111\u1ebfn c\u1ee5m t\u1eeb <a href=\"http:\/\/news.appota.com\/khai-niem-trai-nghiem-nguoi-dung-user-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\">tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng<\/a> nh\u01b0ng b\u1ea1n \u0111\u00e3 th\u1ef1c s\u1ef1 hi\u1ec3u h\u1ebft v\u1ec1 kh\u00e1i ni\u1ec7m n\u00e0y, t\u1ea7m quan tr\u1ecdng c\u0169ng nh\u01b0 c\u00f4ng vi\u1ec7c c\u1ee7a m\u1ed9t chuy\u00ean gia trong l\u0129nh v\u1ef1c n\u00e0y\u00a0hay ch\u01b0a?<\/p>\n<p style=\"text-align: justify;\"><!--more--><\/p>\n<h2 style=\"text-align: justify;\">Tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng (User experience) l\u00e0 g\u00ec?<\/h2>\n<p style=\"text-align: justify;\">Tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng, hay UX (User experience), l\u00e0 m\u1ed9t h\u00ecnh th\u1ee9c thi\u1ebft k\u1ebf website h\u01b0\u1edbng t\u1edbi vi\u1ec7c c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng khi gh\u00e9 trang v\u00e0 \u0111i\u1ec1u h\u01b0\u1edbng tr\u00ean m\u1ed9t trang web.<\/p>\n<p style=\"text-align: justify;\"><a href=\"http:\/\/news.appota.com\/wp-content\/uploads\/2016\/08\/khai-niem-trai-nghiem-nguoi-dung-user-experience-1.jpg\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4746 size-full\" title=\"Kh\u00e1i ni\u1ec7m tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng User experience 1\" src=\"http:\/\/news.appota.com\/wp-content\/uploads\/2016\/08\/khai-niem-trai-nghiem-nguoi-dung-user-experience-1.jpg\" alt=\"khai-niem-trai-nghiem-nguoi-dung-user-experience 1\" width=\"500\" height=\"300\" srcset=\"https:\/\/news.appota.com\/wp-content\/uploads\/2016\/08\/khai-niem-trai-nghiem-nguoi-dung-user-experience-1.jpg 500w, https:\/\/news.appota.com\/wp-content\/uploads\/2016\/08\/khai-niem-trai-nghiem-nguoi-dung-user-experience-1-300x180.jpg 300w, https:\/\/news.appota.com\/wp-content\/uploads\/2016\/08\/khai-niem-trai-nghiem-nguoi-dung-user-experience-1-200x120.jpg 200w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Kh\u00e1i ni\u1ec7m n\u00e0y c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 UXD hay UED, v\u00e0 n\u00f3 c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng cho b\u1ea5t k\u1ef3 s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c cung c\u1ea5p tr\u00ean n\u1ec1n t\u1ea3ng tr\u1ef1c tuy\u1ebfn c\u0169ng nh\u01b0 offline. C\u1ea3i thi\u1ec7n UX r\u1ea5t \u00fd ngh\u0129a tr\u00ean quan \u0111i\u1ec3m ti\u1ebfp th\u1ecb, b\u1edfi, n\u00f3 gi\u00fap b\u1ea1n n\u1eafm b\u1eaft v\u00e0 gi\u1eef s\u1ef1 ch\u00fa \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i c\u0169ng nh\u01b0 ti\u1ec1m n\u0103ng.<\/p>\n<h2 style=\"text-align: justify;\">Nh\u00e0 thi\u1ebft k\u1ebf UX h\u1ecd l\u00e0 ai?<\/h2>\n<p style=\"text-align: justify;\">Trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c, m\u1ed9t chuy\u00ean gia UX, hay c\u00f2n g\u1ecdi l\u00e0 nh\u00e0 thi\u1ebft k\u1ebf UX, th\u01b0\u1eddng kh\u00f4ng ph\u1ea3i l\u00e0m vi\u1ec7c nhi\u1ec1u v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 \u0111\u1ed3 h\u1ecda. Thay v\u00e0o \u0111\u00f3, h\u1ecd l\u00e0m vi\u1ec7c v\u1edbi con ng\u01b0\u1eddi. Con ng\u01b0\u1eddi ch\u00ednh l\u00e0 y\u1ebfu t\u1ed1 trung t\u00e2m c\u1ee7a UX, b\u1edfi s\u1ea3n ph\u1ea9m b\u1ea1n t\u1ea1o ra l\u00e0 \u0111\u1ec3 cho con ng\u01b0\u1eddi s\u1eed d\u1ee5ng c\u01a1 m\u00e0.<\/p>\n<p style=\"text-align: justify;\"><a href=\"http:\/\/news.appota.com\/wp-content\/uploads\/2016\/08\/khai-niem-trai-nghiem-nguoi-dung-user-experience-2.jpg\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4747 size-full\" title=\"Kh\u00e1i ni\u1ec7m tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng User experience2\" src=\"http:\/\/news.appota.com\/wp-content\/uploads\/2016\/08\/khai-niem-trai-nghiem-nguoi-dung-user-experience-2.jpg\" alt=\"khai-niem-trai-nghiem-nguoi-dung-user-experience 2\" width=\"499\" height=\"347\" srcset=\"https:\/\/news.appota.com\/wp-content\/uploads\/2016\/08\/khai-niem-trai-nghiem-nguoi-dung-user-experience-2.jpg 499w, https:\/\/news.appota.com\/wp-content\/uploads\/2016\/08\/khai-niem-trai-nghiem-nguoi-dung-user-experience-2-300x209.jpg 300w\" sizes=\"(max-width: 499px) 100vw, 499px\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">B\u1ea1n ph\u1ea3i hi\u1ec3u xem ng\u01b0\u1eddi d\u00f9ng ch\u00ednh l\u00e0 ai, h\u1ecd mu\u1ed1n g\u00ec, ph\u1ea3i hi\u1ec3u v\u1ec1 h\u00e0nh vi, v\u1ec1 th\u00f3i quen c\u1ee7a h\u1ecd th\u00ec m\u1edbi \u0111\u01b0\u1eddng m\u00e0 thi\u1ebft k\u1ebf s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh cho ph\u00f9 h\u1ee3p, \u0111\u00fang kh\u00f4ng n\u00e0o? V\u00e0 c\u00e1c c\u00e1ch \u0111\u1ec3 t\u00ecm hi\u1ec3u bao g\u1ed3m: ph\u1ecfng v\u1ea5n, l\u00e0m kh\u1ea3o s\u00e1t, quan s\u00e1t (tr\u1ef1c ti\u1ebfp), theo d\u00f5i h\u00e0nh vi v\u00e0 ph\u00e2n t\u00edch (gi\u00e1n ti\u1ebfp).<\/p>\n<p style=\"text-align: justify;\">C\u00f4ng vi\u1ec7c c\u1ee7a m\u1ed9t chuy\u00ean gia UX:<\/p>\n<ul style=\"list-style-type: circle;\">\n<li style=\"text-align: justify;\">Ti\u1ebfp nh\u1eadn d\u1ef1 \u00e1n, t\u00ecm hi\u1ec3u v\u1ec1 d\u1ef1 \u00e1n \u0111\u00f3<\/li>\n<li style=\"text-align: justify;\">T\u00ecm hi\u1ec3u v\u1ec1 \u0111\u1ed1i t\u01b0\u1ee3ng ng\u01b0\u1eddi d\u00f9ng ch\u00ednh c\u1ee7a d\u1ef1 \u00e1n<\/li>\n<li style=\"text-align: justify;\">\u0110i thu th\u1eadp y\u00eau c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, xem xem h\u1ecd mu\u1ed1n g\u00ec<\/li>\n<li style=\"text-align: justify;\">Ph\u00e2n t\u00edch y\u00eau c\u1ea7u ng\u01b0\u1eddi d\u00f9ng, m\u00f4 ph\u1ecfng quy tr\u00ecnh thao t\u00e1c b\u1eb1ng c\u00e1ch lo\u1ea1i s\u01a1 \u0111\u1ed3 v\u00e0 \u0111\u01b0a ra gi\u1ea3i ph\u00e1p<\/li>\n<li style=\"text-align: justify;\">X\u00e2y d\u1ef1ng c\u00e1c persona, c\u00e1c t\u00ecnh hu\u1ed1ng s\u1eed d\u1ee5ng (scenario), c\u00e1c r\u1ee7i ro c\u00f3 th\u1ec3 g\u1eb7p ph\u1ea3i&#8230;<\/li>\n<li style=\"text-align: justify;\">X\u00e2y d\u1ef1ng c\u00e1c b\u1ea3n mockup (t\u1ea1m d\u1ecbch l\u00e0 b\u1ea3n v\u1ebd s\u01a1 khai c\u1ee7a s\u1ea3n ph\u1ea9m) v\u00e0 ki\u1ec3m nghi\u1ec7m ch\u00fang<\/li>\n<li style=\"text-align: justify;\">N\u1ebfu mockup cho th\u1ea5y k\u1ebft qu\u1ea3 \u1ed5n, chuy\u00ean gia UX ti\u1ebfp t\u1ee5c ho\u00e0n thi\u1ec7n n\u00f3 v\u00e0 cho ra \u0111\u1eddi nguy\u00ean m\u1eabu (prototype)<\/li>\n<li style=\"text-align: justify;\">Khi \u0111\u00e3 c\u00f3 nguy\u00ean m\u1eabu, l\u1ea1i ti\u1ebfp t\u1ee5c ki\u1ec3m tra v\u00e0 cho ra s\u1ea3n ph\u1ea9m cu\u1ed1i c\u00f9ng<\/li>\n<li style=\"text-align: justify;\">Ho\u00e0n thi\u1ec7n s\u1ea3n ph\u1ea9m, ki\u1ec3m tra v\u1edbi ng\u01b0\u1eddi d\u00f9ng (user acceptance testing &#8211; UAT)<\/li>\n<li style=\"text-align: justify;\">\u0110\u01b0a qua cho b\u1ed9 ph\u1eadn l\u1eadp tr\u00ecnh \u0111\u01b0a ra th\u00e0nh s\u1ea3n ph\u1ea9m th\u1ef1c t\u1ebf<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><a href=\"http:\/\/news.appota.com\/wp-content\/uploads\/2016\/08\/khai-niem-trai-nghiem-nguoi-dung-user-experience-3.jpg\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4748 size-full\" title=\"Kh\u00e1i ni\u1ec7m tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng User experience 3\" src=\"http:\/\/news.appota.com\/wp-content\/uploads\/2016\/08\/khai-niem-trai-nghiem-nguoi-dung-user-experience-3.jpg\" alt=\"khai-niem-trai-nghiem-nguoi-dung-user-experience 3\" width=\"499\" height=\"245\" srcset=\"https:\/\/news.appota.com\/wp-content\/uploads\/2016\/08\/khai-niem-trai-nghiem-nguoi-dung-user-experience-3.jpg 499w, https:\/\/news.appota.com\/wp-content\/uploads\/2016\/08\/khai-niem-trai-nghiem-nguoi-dung-user-experience-3-300x147.jpg 300w\" sizes=\"(max-width: 499px) 100vw, 499px\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Con \u0111\u01b0\u1eddng n\u00f3i tr\u00ean ch\u1ec9 l\u00e0 m\u1ed9t c\u00e1ch, ngo\u00e0i ra trong m\u00f4i tr\u01b0\u1eddng thay \u0111\u1ed5i nhanh nh\u01b0 hi\u1ec7n nay th\u00ec ng\u01b0\u1eddi ta c\u00f3 th\u1ec3 ch\u1ecdn c\u00e1ch l\u01b0\u1ee3c b\u1edbt m\u1ed9t s\u1ed1 b\u01b0\u1edbc ho\u1eb7c k\u1ebft h\u1ee3p b\u01b0\u1edbc n\u00e0y v\u1edbi b\u01b0\u1edbc kh\u00e1c \u0111\u1ec3 c\u00f3 th\u1ec3 ti\u1ebfn \u0111\u1ebfn s\u1ea3n ph\u1ea9m cu\u1ed1i c\u00f9ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng h\u01a1n. Nh\u01b0ng nh\u00ecn chung, nh\u00e0 thi\u1ebft k\u1ebf UX \u00edt khi ph\u1ea3i \u0111\u1ee5ng \u0111\u1ebfn vi\u1ec7c \u0111\u1ed3 h\u1ecda, \u0111\u00f3 l\u00e0 c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e0 thi\u1ebft k\u1ebf UI. N\u1ebfu c\u00f3, anh \u1ea5y c\u0169ng ch\u1ec9 t\u1ea1o ra m\u1ed9t giao di\u1ec7n r\u1ea5t \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 truy\u1ec1n \u0111\u1ea1t \u00fd t\u01b0\u1edfng c\u1ee7a m\u00ecnh.<\/p>\n<p style=\"text-align: justify;\">Tr\u00ean \u0111\u00e2y ch\u00fang t\u00f4i \u0111\u00e3 gi\u1edbi thi\u1ec7u s\u01a1 qua v\u1ec1 kh\u00e1i ni\u1ec7m tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng\u00a0User experience v\u00e0 c\u00f4ng vi\u1ec7c c\u1ee7a nh\u1eefng l\u00e0m c\u00f4ng vi\u1ec7c n\u00e0y. Hy v\u1ecdng c\u00e1c b\u1ea1n \u0111\u00e3 c\u00f3 c\u00e1i nh\u00ecn \u0111a chi\u1ec1u v\u00e0 r\u00f5 n\u00e9t h\u01a1n.<\/p>\n<p style=\"text-align: right;\">Tham kh\u1ea3o:\u00a0lamgame.vn<\/p>\n<p style=\"text-align: justify;\">\n","protected":false},"excerpt":{"rendered":"<p>Ch\u1eafc b\u1ea1n \u0111\u00e3 t\u1eebng nghe \u0111\u1ebfn c\u1ee5m t\u1eeb tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng nh\u01b0ng b\u1ea1n \u0111\u00e3 th\u1ef1c s\u1ef1 hi\u1ec3u h\u1ebft v\u1ec1 kh\u00e1i ni\u1ec7m n\u00e0y, t\u1ea7m quan tr\u1ecdng c\u0169ng nh\u01b0 c\u00f4ng vi\u1ec7c c\u1ee7a m\u1ed9t chuy\u00ean gia trong l\u0129nh v\u1ef1c n\u00e0y\u00a0hay ch\u01b0a?<\/p>\n","protected":false},"author":10,"featured_media":4749,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[887],"tags":[738],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - 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